Article 1 (Purpose) #

1. This policy defines the granting, use, application, adjustment, expiration, refund (final settlement), and other handling of account credits (hereinafter “Credits”) in the hosting services and related services (hereinafter “Services”) provided by BESTNET LLC (hereinafter “we”).
2. Matters not provided for in this policy shall be governed by our Common Terms of Service, individual conditions, fee schedules, policies separately established by us, and applicable laws.

Article 2 (Definitions) #

Terms used in this policy are defined as follows:

1. Credit: A monetary equivalent recorded on a customer’s account that can be applied to payments for the Services within the scope determined by us.
2. Customer: A person who has registered to use the Services through our prescribed method and has been approved by us.
3. Deposit-type Credit: Credit that a customer voluntarily pays to us for future payment purposes and that we add to the customer’s account (including “charge” and “fund addition”).
4. Refund-type Credit: Credit that we provide to a customer’s account as a refund method (including correction of billing errors, settlement of duplicate transactions, and settlement of undelivered services).
5. Complimentary Credit: Credit that we grant at no charge for promotional, compensatory, or discretionary purposes.
6. Voucher-derived Credit: Credit granted through redemption of coupons, vouchers, campaign codes, or similar offers.
7. Service Credit: Credit that we grant as compensation for SLA violations and similar events. Service Credit is generally included in Complimentary Credit (unless otherwise specified in individual conditions).
8. Final Settlement: The credit balance settlement procedure conducted by us in a manner we prescribe, limited to cases where we have approved the customer’s termination of Service use (Article 10).

Article 3 (Nature of Credit) #

1. Credit is intended for payment of Services and cannot be exchanged for cash, electronic money, cryptocurrency, or other forms of value. However, this does not apply if we agree to refund as part of final settlement as defined in Article 10 of this policy.
2. Credit does not earn interest.
3. Credit cannot be transferred, loaned, pledged, converted to cash, or otherwise disposed of to third parties, except where we have separately authorized such action.

Article 4 (Credit Granting and Addition) #

1. We may grant and add Credit for the following reasons:
   1. When a customer voluntarily pays funds (Deposit-type Credit)
   2. When we elect to grant Credit as a refund or settlement method (Refund-type Credit)
   3. Redemption of vouchers or similar (Voucher-derived Credit)
   4. At our discretion as a complimentary grant (Complimentary Credit, Service Credit, etc.)
   5. Other adjustments as we reasonably deem necessary (correction of errors, etc.)
2. In granting or adding Credit, we may conduct identity verification, payment screening, transaction screening, usage restrictions, and other necessary measures.
3. We may establish or modify acceptance conditions for Deposit-type Credit (eligible customers, limits, methods, etc.) based on system or operational considerations.

Article 5 (Credit Usage Scope) #

1. Customers may apply Credit to payments for Service usage fees, renewal fees, option fees, and other fees designated by us through the method we specify.
2. We may restrict or prohibit Credit application for the following expenses:
   1. Out-of-pocket amounts already paid to third parties and non-refundable expenses (e.g., registry fees)
   2. Transactions requiring specific payment methods for fraud prevention purposes
   3. Transactions restricted by law, payment processors, or our policies
3. Customers agree that if cancellation or refund of transactions paid with Credit occur, settlement will be conducted through a method we reasonably deem appropriate (credit reversion, refund to the original payment method, or other means). However, if refund methods are restricted by law or payment processor requirements, those restrictions shall apply.

Article 6 (Credit Application Method and Priority) #

1. We may automatically apply Credit to invoices or apply Credit manually through our prescribed procedures.
2. The order of Credit application is determined separately by us. In principle, application is made in the following order:
   1. Refund-type Credit
   2. Deposit-type Credit
   3. Complimentary Credit / Voucher-derived Credit (those with expiration dates applied first to those with earlier expiration dates)
3. We may reasonably modify the order in the preceding article based on invoice characteristics, accounting treatment, fraud prevention, and similar considerations.

Article 7 (Validity Period and Expiration) #

1. Deposit-type Credit and Refund-type Credit shall have no validity period, unless we separately specify otherwise.
2. Complimentary Credit, Voucher-derived Credit, and Service Credit may have validity periods separately determined by us.
3. If a customer is suspected of violating the Terms of Service, engaging in fraudulent conduct, or having a reasonable basis for suspicion of fraud, we may suspend Credit usage or expire Complimentary Credit during our investigation.

Article 8 (Transfer, Consolidation, and Migration) #

1. Credit belongs only to the customer’s own account and cannot be transferred to third parties, migrated between accounts, subject to name changes, or consolidated. However, this does not apply if we have specifically authorized such action.
2. If a customer owes unpaid obligations to us, we may offset Credit with such obligations within a reasonable scope.

Article 9 (Erroneous Granting and Adjustment) #

1. If we discover that Credit was erroneously granted, deducted, or applied due to system failure, human error, fraudulent conduct, or other causes, we may make corrections within our discretion and reasonable scope (including addition, deduction, cancellation, and recalculation).
2. If such correction results in a deficiency for the customer, we may demand payment of such deficiency.

Article 10 (Refund and Final Settlement) #

1. Except where refunds are mandated by law, we do not in principle refund Credit balances (return cash).
2. Notwithstanding the preceding article, we may respond to final settlement refund requests only when we reasonably determine it necessary and the customer meets all of the following conditions:
   1. The customer has terminated all service contracts with us and has no unpaid charges or pending invoices
   2. The customer has applied for account deletion (withdrawal) through our prescribed procedures and we have approved such application
   3. The customer cooperates with identity verification, submission of additional materials, review, and other measures we designate
3. Range of Credit Eligible for Refund (Important)
   1. We recognize as refund-eligible, in principle, only Refund-type Credit.
   2. Deposit-type Credit, Complimentary Credit, Voucher-derived Credit, and Service Credit are not subject to final settlement (refund). However, this does not apply if required by law or if we exceptionally authorize such refund.
4. Refunds shall be made only by bank transfer to a bank account within Japan. We do not accept cash payment, overseas remittance, payment to third parties, or other methods we deem inappropriate.
5. The account name for refund transfer must, in principle, match the registered account name with us. In case of name mismatch, we may refuse the refund or request additional confirmation.
6. We may hold the refund for a certain period before execution, request additional confirmation, execute it in installments, or refuse the refund from the perspectives of fraud prevention, error prevention, and other concerns.

Article 11 (Refund Administrative Fee) #

1. For final settlement (refund) at the customer’s discretion, we charge a refund administrative fee of $19.12 (tax included).
2. We bear the bank transfer fee.
3. The refund administrative fee is charged via an invoice we issue, and is recovered by applying the customer’s Credit balance against such invoice.
4. If the refund amount falls below the refund administrative fee, we do not process the refund (as the net amount would be zero or negative).
5. If a refund or settlement is necessary due to circumstances for which we are responsible (billing errors, service unavailability, etc.), we do not charge the refund administrative fee.

Article 12 (Fraud and Chargebacks) #

1. Where fraudulent conduct is suspected (stolen card use, impersonation, Terms violation, system abuse, etc.), we may take the following measures:
   1. Suspend Credit usage and temporarily suspend the account
   2. Adjust Credit balance (cancellation, deduction, etc.)
   3. Request additional identity verification and submission of transaction documents
   4. Refuse or withhold refunds (final settlement)
2. If chargebacks, payment cancellations, deposit reversals, or similar events occur and our receipt is revoked, we may deduct the corresponding Credit amount and may demand payment if a deficiency results.

Article 13 (Records and Documentation) #

1. We create and retain transaction records concerning Credit granting, application, adjustment, and refund through our prescribed methods.
2. As necessary, we issue invoices, receipts, credit notes, and other documents through our prescribed methods.
3. Customers agree that the method of document issuance (including electronic delivery) and retention methods follow our specifications.

Article 14 (Policy Amendment) #

1. We may amend this policy due to legal revisions, system changes, operational improvements, and other reasons.
2. For material changes, we provide notice through posting on our website, notification in the management console, email, or other methods we deem appropriate.
3. Amended policies become effective on the date we establish as the implementation date.

Article 15 (Governing Law and Supplementary) #

1. Where ambiguity arises in the interpretation of this policy, we may determine such interpretation within a reasonable scope.
2. If this policy conflicts with our Common Terms of Service or other regulations, the conflicting portions shall be governed by the priority order we separately specify.